When submitting a support request please include the version number of the ExpressionEngine and ensure that you are using the latest version of the add-on.
Support for FireMail be found in this devot-ee support forum.
My web hosting company only allows me to send 300 emails per hour, how should I do this with FireMail?
First of all we highly recommend using a service like SendGrid which gives you an SMTP account that you can use to send emails without limits. If you choose not to do this, then first set the max number of email per hour to 300 in the FireMail settings page. We recommend setting your batch size to max 100 (or 90 if you still want to be able to send some emails from your server) and sending 3 batches per hour. Select "Send First Batch Only" when you send out your email. It will then appear on the main FireMail page as "Incomplete". You can then click on the "Send Next Batch" two times so that your recipient count says 300. Then wait an hour and repeat this until all of the emails have been sent out.
Why does nothing happen when I try to import a template?
Ensure that you have selected a template group from the module settings. If you save your templates as files then back them up and then synchronize your templates.
How can I upload images?
Please ensure that you have created an upload destination called "Firemail". If you have then you should see a "Browse Server" button in the image dialog. A planned feature is to integrate EE's native file manager into FireMail which will make uploading images more intuitive. There is no set date yet but this is a high priority feature and will be added in the near future.
Is it possible to save email drafts without sending them?
This is a planned feature but at present it is not possible. A simple workaround is to create an email draft and send it to yourself. Then when you go to the main FireMail page you will see the sent email and clicking on "Open Email" will allow you to edit the email and send it again.
How does FireMail handle bounced emails?
In order to automatically handle bounces your email server would need to be configured. Since there is such a wide variety of servers and hosting plans FireMail does not support automatic handling of bounces. For that reason we recommend that you create an email address specifically for sending mass mails (for example firstname.lastname@example.org) so that all bounces will be kept in the same place. It is also recommended that you remove bounced email addresses from your mailing lists so that your ip address does not get blacklisted.
How can I check if my email server has been blacklisted?
You can try a service should as this one however from our tests the results are not always 100% accurate.
Do I need to purchase a license of CKEditor?
No, FireMail is covered by an OEM Closed Distribution License (CDL) which means that you do not need to purchase a license of CKEditor.