When submitting a support request please include the version number of the ExpressionEngine and ensure that you are using the latest version of the add-on.
Support for the Multi Language Module can be found in this devot-ee support forum.
Is the Multi Language Module really free for non-profit organisations?
Yes. If you represent a non-profit organisation then feel free to contact us for a free copy. This offer is intended for non-profit organisations that are developing their own websites, rather than for web developers that are doing commercial work for non-profit organisations (sorry!).